Refund policy

At Massaglo, your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

30-Day Money-Back Guarantee

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition you received it

• Be in its original packaging

• Include proof of purchase or order confirmation

To request a return, please contact us at:
massaglo.health@gmail.com

Please note that returns sent without contacting us first will not be accepted.

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Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of receiving your package and include photos or videos of the issue so we can evaluate the problem and make it right.

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Non-Returnable Items

For hygiene and safety reasons, used personal wellness and massage products cannot be returned unless they are defective.

We also do not accept returns for:

• Sale items

• Gift cards

• Personalized products

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Refunds

Once your return request is reviewed, we will notify you whether your refund has been approved.

If approved, refunds will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at:
massaglo.health@gmail.com